Terms & Conditions

General Disclaimer

This website is operated by The Singapore Mint. By using and accessing this website, you agree to be bound by the terms and conditions of use ("Terms") set out below. If you are dissatisfied with any portion of the contents of this website, or with any of the Terms, your sole and exclusive remedy is to discontinue all use of this website.

We do not guarantee the accuracy, completeness, timeliness, originality, usefulness, performance or fitness for any particular purpose of the contents of this website, nor do we give warranty, undertaking or representation of any kind, either expressed or implied, statutory or otherwise, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In addition, nothing on this website shall be construed as an offer, solicitation and/or recommendation to any person and/or class of persons to buy any of the securities and/or class of securities referred to in this website.

In no event shall we be liable to any party for any damages, claims, expenses and/or losses of any kind, whether direct, indirect, incidental, special, punitive, consequential or exemplary, arising from and/or in connection with any use of or inability to use this website and/or reliance on the accuracy, availability, timeliness, title, non-infringement, quality, reliability, suitability and/or completeness of the contents of this website.

All copyright, trademarks and other intellectual property rights used as part of this website are vested in The Singapore Mint and/or its licensors. You shall not reproduce, distribute, publish, upload, post, transmit or hyperlink any of the materials provided through this website, including text, graphics, code and/or software, in any manner and in any form without the express, prior written approval of The Singapore Mint and/or its respective licensors. You shall also not use this website for any illegal purposes and in particular agree that you shall not send, use, copy, post or allow any posting which is defamatory, obscene, abusive, indecent or in breach of the privacy of any person. You agree not to send any unsolicited promotional or advertising material, spam or similar materials or any volume messages which may interfere with the operation of this website or with the enjoyment of this website by other visitors. You hereby agree to indemnify The Singapore Mint against any costs, claims, losses and damages (including legal fees) incurred by or awarded against The Singapore Mint as a result of your misuse of this website or your breach of these Terms.

We reserve the right to make any changes to the contents of this website and/or these Terms at any time and without notice. These Terms shall be governed by and construed according to the laws of the Republic of Singapore, and any claims or disputes of whatever nature shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.

Modifications to the Service and Prices

Prices for our products and offers are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Sales Order

  • An order summary email is sent after an order is placed online. The order summary email is a confirmation of your order placed, but does not guarantee your order.
  • A collection letter will be issued to confirm your order(s) upon the clearance of payment.
  • To avoid duplication of orders, use only one method of ordering, that is either through online order, or by completing order form and sent in to the Singapore Mint though mail or fax.
  • Orders are subject to stock availability.
  • Allocation of orders will be by ballot where applicable and orders may be partially fulfilled without prior notice in case of over subscription.
  • Cancellation of order is not allowed.
  • Delivery cannot be made to a P.O. Box address and a S$15 delivery fee (per order) is applicable for delivery to local Singapore address only. Overseas delivery will be charged accordingly.
  • Any import & custom duties and/or taxes arising in respect of your order shall be borne by you.
  • Please allow one (1) week for processing and confirmation of order.
  • Please allow one (1) to two (2) weeks for collection upon confirmation of your order, and/or stock availability.
  • Please allow one (1) to six (6) weeks for delivery upon confirmation of your order, and/or stock availability.
  • Please allow six (6) to eight (8) weeks for overseas delivery upon confirmation of your order, and/or stock availability.
  • Collection and/or delivery of orders are subject to the availability of products, and volume of orders.
  • Delivery of orders is subject to the schedule of in-house delivery team, and/or third-party service providers.
  • Longer wait time for collection and/or delivery orders can be expected during peak/high volume periods.
  • For request of proof of purchase by credit card in any payment dispute, a minimum administrative fee of $25 will be charged.
  • Request for partial collection/delivery is not allowed.

Personalization of ez-Link Card/NETS FlashPay/Cashcard

CEPAS ez-Link Card

The CEPAS ez-Link Card does not contain a travel deposit. To use it, you are required to first top-up stored value in multiples values of $10 at TransitLink Ticket Office located at most MRT stations and bus interchange. Card users can now use the full stored value of the card for both transit and non-transit purposes.

You acknowledge that the usage of ez-Link card or CEPAS ez-Link card is governed by the regulations and published conditions of TransitLink Pte Ltd. You agree to abide by their stated regulations and conditions.

The Singapore Mint does not provide a refund service for any damaged or expired Standard-issue and/or Personalized ez-Link cards. A refund of the Travel Deposit and/or the Stored Value remaining on a ez-Link card (whether valid or expired) can only be obtained by a Card Holder if the ez-Link card is presented at any Passenger Service Centre or Ticket Office at MRT stations and bus interchanges or at such other places as may be designated by TransitLink.

All Personalized CEPAS ez-Link cards shall be surrendered to and be retained by TransitLink upon refunds.

NETS FlashPay

You acknowledge that the use of NETS FlashPay is governed by the regulations and published conditions of Network For Electronic Transfers (S) Pte Ltd (NETS). You agree to abide by their stated regulations and conditions.

The Singapore Mint does not provide NETS FlashPay top up service at our retail shops. Top up of NETS FlashPay is available at any local bank ATM, selected petrol stations, 7 Eleven stores and selected car parks.

The Singapore Mint does not provide a refund service for expired or damaged Standard-Issue and/or Personalized NETS FlashPay. The Cardholder may effect the refund of the Deposit and the Stored Value: (a) at any ATM, in which event the NETS FlashPay will be disabled after the refund has been completed; or (b) at any Customer Service Point, in which event the NETS FlashPay will be retained by NETS or disabled after the refund has been completed.

CashCard

You acknowledge that the use of CashCards is governed by the regulations and published conditions of Network For Electronic Transfers (S) Pte Ltd (NETS). You agree to abide by their stated regulations and conditions.

The Singapore Mint does not provide CashCard top up service at our retail shops. Top up of CashCard is available at any local bank ATM, AXS stations, National Libraries, selected petrol stations, 7 Eleven stores and selected car parks.

The Singapore Mint does not provide a refund service for expired or damaged Standard-Issue and/or Personalized CashCards. The Cardholder may effect the refund of the Deposit and the Stored Value: (a) at any ATM, in which event the CashCard will be disabled after the refund has been completed; or (b) at any Customer Service Point, in which event the CashCard will be retained by NETS or disabled after the refund has been completed.

Misc

The Singapore Mint reserves the right to reject any photograph/image without assigning reason. Factors that may result in your photograph/image being rejected include copyright infringement and/or lewd images. Any inconvenience is regretted.

You agree and accept that the process of photograph/image reproduction may result in variation of the image of photograph/ picture printed on the Card.

Please allow two (2) to four (4) weeks for the processing of your personalized card. A longer wait time can be expected during peak/high volume period

Each card shall bear the statement "Printed by The Singapore Mint."

The Singapore Mint shall not be liable for any damage or loss of the photograph(s)/image(s) submitted.

The Singapore Mint shall provide a replacement card within 7 days from the date of collection by the customer should the original card becomes unusable through no fault or negligence on the part of the customer. The replacement card will be personalized with the original photograph/image. If a replacement card is needed for any other reason, the cost shall be borne by the customer.

The Singapore Mint shall notify you when your card is ready for collection. If your card is not collected within three (3) months from the date of notification, The Singapore Mint reserves the right to destroy and/or dispose of the card and no refund of payment will be made.

Other terms and conditions may apply.

Collection/Delivery Order

  • Item exchange, or refunds are strictly not allowed for orders once collected or delivered.
  • Upon the clearance of your cheque or money order payment, we shall issue a collection letter to confirm your order(s). Thereafter, no refund of payment and/or cancellation of orders shall be allowed. However, The Singapore Mint reserves the right not to process or to reject any such confirmed order on reasonable grounds, e.g. unforeseen stock unavailability, events beyond the control of The Singapore Mint.
  • Order(s) is/are subjected to stock availability, and orders may be partially fulfilled without prior notice in case of oversubscription, or in out-of-stock situations.
  • The Singapore Mint reserves the right to allocate any items based on balloting if a particular product is over-subscribed even if the order has been confirmed. The collection letter will set out the quantity that has been allocated to you, and The Singapore Mint shall refund you any monies that it has received from you in respect of any quantities that have not been allocated.
  • A refund will be made in the event that a customer is not allocated the item(s) due to unsuccessful balloting, or if the item is no longer available.
  • Please allow one (1) to two (2) weeks for collection upon confirmation of your order, and/or stock availability.
  • Please allow one (1) to six (6) weeks for delivery upon confirmation of your order, and/or stock availability.
  • Please allow six(6) to eight (8) weeks for overseas delivery upon confirmation of your order, and/or stock availability.
  • Collection and/or delivery of orders are subject to the availability of products, and volume of orders.
  • Delivery of orders are subject to the schedule of in-house delivery team, and/or third-party service providers.
  • Longer wait time for collection and/or delivery orders can be expected during peak/high volume period.
  • In the event that the order is not collected after a period of three (3) months from the issue date printed on the collection letter, The Singapore Mint shall dispose of the item(s) at our discretion and shall not be liable to refund any monies paid.
  • You may authorize another person to collect the purchased item on your behalf by signing the nomination in the original collection letter. Collection will only be allowed upon the nominee producing original collection letter, photocopy of your identity card and nominee's identity card.
  • The Singapore Mint reserves the right to refuse any collection at our discretion if we are not satisfied with proof of identity produced.
  • A minimum administration fee of S$75 will be imposed if there is a duplicate collection of coins using both the original letter and declaration form. Customer is required to return the excess items collected to a location so designated by us or to pay us a sum equivalent to the value of the excess items.
  • Please allow six (6) to eight (8) weeks for overseas delivery upon confirmation of orders, and/or stock availability. Longer wait time can be expected during peak/high volume periods.
  • The Singapore Mint reserves the right to amend the terms & conditions herein without prior notice to the Customer.

Payment Mode

Credit Card/PayPal

You may use VISA, MASTERCARD and American Express credit cards to make payment for your purchase via the PayPal payment gateway. If you have a PayPal account, you may login to your PayPal account to make payment as well. For purchase over SGD$3,000, please pay via Telegraphic Transfer or Cheque payment.

Bank Transfer or Telegraphic Transfer Payment

For Bank/Telegraphic Transfer payment, please notify the bank the amount that needs to be transferred to The Singapore Mint for your purchase. Please note that all fees/charges for the transfer would be borne by you, including the charges by the Singapore bank and the overseas bank. Please email [email protected] for our Bank Transfer/Telegraphic Transfer information.

Cheque Payment

Please send your cheque to "20 Teban Gardens Crescent, Singapore 608928", Attn: Sales Admin (Website Payment). At the back of the envelope, please state the transaction number for easy reference to your transaction.

PRIVI/PLATINUM Member

  • To join as a PRIVI/PLATINUM Member of The Singapore Mint, submit the following:
    • The prescribed application form.
    • Interbank GIRO form.
    • A cheque of S$200 as deposit, made payable to The Singapore Mint (refundable when the PRIVI/PLATINUMmembership account is closed subject to Clause 7 and 8 stated below).
  • Each member will receive advance information of new coin issues and will be given a priority allocation* of all new issues of Singapore Numismatic Coins and foreign coins minted and marketed by The Singapore Mint subject to availability and balloting in the event of over-subscription. The member must purchase the allocated coin(s) within a stipulated period. The priority allocation does not apply to high value coins of precious metal such as gold and platinum.
  • PRIVI Members may place additional order in addition to the coins allocated, subject to stock availability. Payment for such orders can be made using credit card or cheque together with the prescribed order form.
  • All discounted issue prices are applicable for Mail Order via the official order form mailed to members during the launch of each programme and received by The Singapore Mint on or before the stipulated closing date.
  • PRIVI Members must indicate via mail order their acceptance of the basic allocation for each programme. Should they choose not to respond to each programme throughout the year, The Singapore Mint reserves the right to automatically allocate the last 2 coin programmes of the year before the launch of the Singapore Lunar Almanac Coins of the coming year without prior notice.
  • Each person is allowed to open one PRIVI Member account only.
  • Termination of the PRIVI Member account by either party shall be made by giving one month's written notice. The Singapore Mint reserves the right to terminate any account on reasonable grounds. Upon termination of membership, the membership card must be returned to The Singapore Mint. The Singapore Mint will charge a cancellation fee of S$10.
  • An administrative fee of S$50 will be charged if an account is closed within 6 months of its opening. The Singapore Mint reserves the right to deduct this administrative fee from the deposit upon the closing of the membership account.
  • The member assigns to The Singapore Mint the right to transfer his/her account to a related or associated company (as defined in the Companies Act (Cap 50, 1988 Ed).
  • Compulsory priority allocated coins not collected after the said period shall be automatically sent by registered post or hand delivered. A fee of S will be charged. If the parcel is not claimed and subsequently returned to The Singapore Mint, The Singapore Mint will keep under its custody for a period of 3 months starting from the date of return. After which, The Singapore Mint shall dispose of the coins at its discretion and shall not be liable to refund monies paid in part or in full.
  • Property of the goods shall remain with The Singapore Mint until all monies owed by the customer under this contract have been paid in full.

Collection and Delivery

  • Delivery cannot be made to a P.O. Box address.
  • Order(s) is/are subjected to stock availability, and orders may be partially fulfilled without prior notice in case of oversubscription, or in out-of-stock situations.
  • The Singapore Mint reserves the right to allocate any items based on balloting if a particular product is over-subscribed even if the order has been confirmed. The collection letter will set out the quantity that has been allocated to you, and The Singapore Mint shall refund you any monies that it has received from you in respect of any quantities that have not been allocated.
  • A refund will be made in the event that a customer is not allocated the item(s) due to unsuccessful balloting, or if the item is no longer available.
  • Please allow one (1) to two (2) weeks for collection upon confirmation of your order, and/or stock availability.
  • Please allow one (1) to six (6) weeks for delivery upon confirmation of your order, and/or stock availability.
  • Please allow six (6) to eight (8) weeks for overseas delivery upon confirmation of your order, and/or stock availability.
  • The Singapore Mint shall not be liable for any delay or non-delivery of the article arising from the detention of the article by the customs or any government authority of the destination country.
  • The Customer shall be liable for -
    • any charges, costs or expenses of whatsoever nature, including but not limited to storage charges, duties and taxes, retrieval and administrative costs in connection with the Services performed and/or the article in the event that the addressee refuses to pay them;
    • be liable for all charges, costs or expenses of whatsoever nature, including but not limited to storage charges, duties and taxes, retrieval and administrative costs in connection with the cancellation of the Service or return (due to failure of delivery or otherwise) of any articles;
    • be liable for all GST charges imposed by the relevant governmental authority;
  • Collection and/or delivery of orders are subject to the availability of products, and volume of orders.
  • Delivery of orders are subject to the schedule of in-house delivery team, and/or third-party service providers.
  • Longer wait time for collection and/or delivery orders can be expected during peak/high volume period.
  • Delivery periods are subject, at all times, to any delay due to war, strike, lockout, unavailability of raw materials and supplies, riots, commotion, accidents or any disturbances in the factory and /or any other unforeseen or unavoidable occurrence or circumstances.
  • The Singapore Mint shall not be liable to compensate the Customer for any delay or short delivery of any reason whatsoever. The Singapore Mint shall fulfill any shortfall subsequently to complete the order.
  • The Customer shall be deemed to have accepted the coins after collection or delivery of the coins to the Customer and he/she shall not be entitled to reject any coins which are in accordance with the order.
  • Collection will only be allowed upon the Customer producing the original collection letter and his/her Identity Card
  • The Customer may authorize another person to collect the coins on his/her behalf by signing the nomination form in the original collection letter. Collection will only be allowed upon the nominee producing the original collection letter, the Customer's Identity Card and his/her Identity Card.
  • The Singapore Mint reserves the right to refuse any collection at our discretion if we are not satisfied with the proof of identity produced.
  • If the Customer is found to have collected his/her order more than once, an administration charge of S$75 for each additional collection will be imposed. The Customer is also required to return the excess items at a location designated by The Singapore Mint or to pay us a sum equivalent to the value of the excess items.
  • If proof of purchase by credit card payment is required by the Customer, an administration charge of S$25 will be levied.
  • The Singapore Mint reserves the right to amend the rules herein without prior notice.

Data Protection Policy

The Singapore Mint respects the privacy of your Personal Information and we do not collect information about you without your prior knowledge. The Singapore Mint endeavours to do its utmost to treat your Personal Information with the utmost care and has implemented strict protocol to protect the confidentiality of your Personal Information.

This Personal Information Protection Policy sets out the principles and processes that The Singapore Mint has in place so as to meet the requirements of the Personal Data Protection Act 2012 (PDPA) and also reiterates that the submission of your Personal Information is voluntary. Personal Information or Personal Data refers to any information about you from which you can be identified. Examples include your personal particulars, employment details, educational qualifications, billing and payment details, and other information about your use of products, services, websites or for job applications.

By providing your Personal Information to The Singapore Mint, you hereby consent to The Singapore Mint sharing this information to other affiliates of The Singapore Mint for purposes of updating and enhancing their respective records and for The Singapore Mint and its affiliates to:

(a) collect, retain, use and disclose your Personal Information;

(b) contact you by telephone, facsimile and/or e-mail; and

(c) advise you of products and services which may be of interest to you.

Such Personal Information will also be needed and used by The Singapore Mint to better the services of The Singapore Mint and its business partners, for tracking and verifying compliance with The Singapore Mint policies, for meeting laws and/or for fulfilling editorial and feedback solicitation purposes. The Singapore Mint may also share aggregate information about you with advertisers, business partners, sponsors and other third parties. This Personal Information is used to customise The Singapore Mint's content and advertising to deliver a better experience to you. The use of your personal information for these purposes will be kept to the minimum required. Where necessary, The Singapore Mint and its affiliates may also use the information to resolve any disputes that may arise. The Singapore Mint employees, affiliated companies or entities acting on behalf of The Singapore Mint with whom we share your personal information will be bound by this statement.

Other than those individuals and entities listed below, your personal information will not be revealed by The Singapore Mint to any external body, unless The Singapore Mint has your permission, or is under either a legal obligation or any other duty to do so. The information provided by you may be disclosed by The Singapore Mint to:

(a) regulatory authorities;

(b) lawyers/accountants/auditors or other advisors of The Singapore Mint;

(c) third party service providers; and

(d) any agents acting on our behalf.

Additionally The Singapore Mint may, in the following situations, collect, use or disclose Personal Information without your consent:

  • The Personal Information is generally available to the public.
  • The Personal Information is necessary to render a service that the individual has applied for.
  • The Personal Information is required by law.
  • The Personal Information is for research or statistical purposes, and that the results of the research or statistical processing would lead to an aggregate or de-identified Personal Information and would not lead to identification of an individual by any reasonably foreseeable means.
  • The collection, use or disclosure of Personal Information is clearly in the individual's interest.
  • It is impracticable to obtain the individual's consent at the point of collection, use or disclosure, and if it were practicable for the individual to grant such consent, the individual would be likely to give it.
  • Legal, medical, or security reasons make it impossible or impractical for The Singapore Mint to seek the individual's consent.
  • In an emergency that threatens the life, health or security of the individual or community.

The Singapore Mint uses industry standard practices to safeguard your Personal Information. Nonetheless, due to any limitation(s) in the current security technology, The Singapore Mint cannot always ensure that all communications and identifiable Personal Information will never be disclosed to third parties and The Singapore Mint does not promise that all communications and personal identifiable information received through its communication channels will always remain confidential.

Respecting your Choice

As the Do Not Call (DNC) provisions of the Personal Data Protection Act take effect with effect from 2 Jan 2014, organisations are generally not allowed to send marketing messages (via voice calls, SMS or fax messages) to Singapore telephone numbers registered with the national DNC Registry.

The Singapore Mint will abide by the DNC provisions, and in this regard refrain from sending any marketing messages if you have registered your Singapore telephone number on the relevant DNC registry, unless expressly allowed under the DNC provisions, applicable laws and regulations. In addition to our rights under such provisions, laws and regulations, do note that if you have given us consent to send you marketing messages, we may continue sending you marketing or any other messages until you withdraw your consent to The Singapore Mint, with by way of registration with the DNC Registry or otherwise notifying us of such withdrawal of consent.

Access to and correction of Personal Information

You may, at any time, requests details of their Personal Information that The Singapore Mint has collected from you, or information relating to the The Singapore Mint's use and disclosure of his Personal Information.

The Singapore Mint has the discretion to decide whether to provide the requested information and the terms on which the said information is provided to you. The Singapore Mint has the discretion to refuse to provide the requested information in the following situations:

  • Information requested would reveal Personal Information that cannot be disclosed by The Singapore Mint on the grounds of public policy, legal, security or commercial proprietary reasons;
  • The request would be too costly for The Singapore Mint to comply with; or
  • The request is frivolous or vexatious.

If you would like a copy of your personal data being held by The Singapore Mint, please contact our Data Protection Officer, at the contact particulars set out below. The following administrative charges shall be applicable:

(a) If you are requesting for information on your personal data held by The Singapore Mint, the fees chargeable for the request is S$ 80.00;

(b) If you are requesting for information on your personal data by The Singapore Mint as well as a copy of such data, the fees chargeable for the request is S$ 160.00.

We will need 30 working days to process your request for access to your personal data

You also, at any time, contact The Singapore Mint's Data Protection Officer ("DPO"), to amend his Personal Information on the basis that the Personal Information collected or maintained by The Singapore Mint is inaccurate or incomplete. Satisfactory evidence (in the sole discretion of The Singapore Mint) must be provided to prove the inaccuracy or incompleteness of the Personal Information. The Singapore Mint will correct its records after the request has been verified and approved.

Record Retention

Your Personal Information will not be kept longer than necessary. In addition, your Personal Information that we possess will be destroyed if you apply to deregister your records.

Amendments

The Singapore Mint reserves the right to amend its data protection policy and the information it has published in relation to the said policy from time to time. While The Singapore Mint takes reasonable care to ensure that information published about its said policy is up-to-date, The Singapore Mint does not guarantee the accuracy or completeness of such information.

Opting Out

To keep you in control of your personal information and the communications sent to you, you may opt out of the following services: (a) receiving communications from The Singapore Mint and our affiliates about new features, products or services; and (b) receiving communications about offers from third-party companies that offer a product or a service that The Singapore Mint thinks would be of value to you. If you object to any of the above services for any reason, you may stop that service via the following communication channels: Email: [email protected]

For more information about PDPA, please visit the Personal Data Protection Commission's website at http://www.pdpc.gov.sg

NGC Coin Grading Services Terms & Conditions

  • You are submitting coin(s) for grading by Numismatic Guaranty Corporation (“NGC”) referred to herein as a “Company”. The Singapore Mint is the Submission Centre for NGC, referred to herein as the “Submission Centre”.
  • You acknowledge and agree that all services provided are subjected to NGC Guarantee Terms and Conditions, any Membership agreement signed by the submitter of these coins and the Services Terms and Conditions on the back of this form, as applicable. If coins are submitted for tiers and services for which they do not qualify, you authorize The Singapore Mint, NGC’s Submission Centre, to correct the order and charge any additional grading or services fees that may apply. If NGC determines that coins are undervalued, you authorize NGC to adjust the grading fees according to its determination of the current Fair Market Value (as defined in the Declared Value Policy). Incomplete forms will not be accepted.
  • The Company will use commercially reasonable efforts to perform the Services in accordance with the then-current description of such Services set forth on their website and within the time frames indicated there. Time frame indicated does not include the handling and logistic transfer time to be arranged by Submission Centre.
  • NGC provides its services pursuant to the NGC Guarantee set forth on its website (“Guarantee”), the terms of which are incorporated herein by this reference. Customer should refer to the Guarantee to understand the benefits and protections afforded to Customer, as well as the applicable limitations. NGC’s sole and exclusive liability and Customer’s sole and exclusive remedy for NGC’s failure to comply with its obligations under Section 2 of these terms and conditions shall be pursuant to the Guarantee.
  • Customer agrees to pay Submission Centre all Services fees at the time of submission. Unpaid balances shall accrue interest at the rate of 1.0% per month until paid. Customer hereby grants to NGC and Submission Centre a security interest in the items submitted to secure payment of any Services fees. In addition to such security interest, Customer agrees that NGC/Submission Centre may hold any coins or other property submitted by Customer to NGC/Submission Centre or an affiliate of NGC until Customer has paid in full all outstanding balances, regardless of whether such balances are related to such coins or other property.
  • NGC and Submission Centre shall, at their sole discretion, determine grading and conservation fees. NGC and Submission Centre reserve the right to modify these fees.
  • A Company has the right in its sole discretion to reject any items submitted for Services in cases where the submitted items do not comply with its then-current standards and procedures set forth on its website. Because even items that are ultimately rejected must still be received, tracked and examined, fees for Services shall not be refunded for such rejected items.
  • Each Company maintains a list of terms and conditions applicable to particular submission types and services on its website. Customer agrees to any such applicable terms and conditions.
  • Each Company will use reasonable care with respect to items submitted to it for Services. However, in the event that a Company and Submission Centre determines that an item was lost or damaged while in its possession, NGC/Submission Centre will compensate Customer based upon its good faith determination of the fair market value of the item, in light of what NGC/Submission Centre believes to be reliable current market information. The amount of the compensation will not necessarily be based upon, but in no event will exceed, Customer’s stated declared value of the item set forth in this Submission Form.
  • Customer must inspect all items immediately upon receipt from Submission Centre. NGC/Submission Centre shall have no liability for any damage or errors unless reported to immediately upon Customer’s collection of items from Submission Centre.
  • Customer agrees to return to NGC, at NGC’s expense, any item bearing a clerical error for which Services have been provided by NGC. NGC will, at its expense, correct the clerical error and return the corrected item to Customer. Customer agrees to indemnify, defend and hold NGC/Submission Centre and their affiliates, and all of its and their respective employees, officers, directors and agents, harmless from and against all claims, liabilities and expenses (including reasonable attorney’s fees) relating to or arising directly or indirectly from Customer’s failure to comply with this Section 10.
  • Customer shall complete all submission information on the Submission Form, Submission Centre shall package and ship all items, in accordance with the instructions on the Submission Form. Customer represents and warrants to each Company that the declared value set forth on the Submission Form represents Customer’s good faith belief as to the market value of the item. If a Company determines that items are undervalued, it will assign its determination of the fair market value and adjust the Services fees accordingly.
  • Upon submission, the Submission Centre assumes all risk of loss or damage to items until items are received and inspected by NGC. Customer understands and agrees that NGC cannot provide insurance on international shipments and shall not be liable for loss or damage on international shipments. Insurance for international shipments will be provided by the Submission Centre and the cost of insurance shall be borne by the Customer. Customers shall collect their returned submission within seven (7) days upon notification by the Submission Centre. If otherwise, the submission centre is released from any liabilities for loss or damage should the items not be collected by the customer within the stipulated timeframe.
  • EXCEPT FOR ANY EXPRESS WARRANTIES SET FORTH IN THESE TERMS AND CONDITIONS, EACH COMPANY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING SUCH COMPANY AND/OR THE SERVICES, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL A COMPANY/SUBMISSION CENTRE OR ANY OF ITS AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS, BE LIABLE TO CUSTOMER OR ANY OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THE GUARANTEE IN NO EVENT SHALL THE AGGREGATE LIABILITY OF EACH OF THE COMPANIES, ITS AFFILIATES, AND ANY OF ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS TO THE CUSTOMER OR ANY THIRD PARTY FOR WHOM THE CUSTOMER MAY BE ACTING, ARISING FROM ANY CAUSE, ACT, OMISSION OR OTHER CIRCUMSTANCE, EXCEED THE FEES PAID OR PAYABLE FOR THE SERVICES ORDERED PURSUANT TO THIS ORDER FORM.
  • The Companies and Submission Centre compile data regarding, and make digital images of, items submitted for Services. In partial consideration for the performance of Services pursuant to this Submission Form, Customer hereby authorizes each Company and Submission Centre to compile such data and make such images and agrees that each Company shall have an irrevocable, non-exclusive, perpetual, unlimited, royalty-free right and license to use and commercialize such data and images for any purpose.
  • If any items are being submitted for a third party, Customer represents and warrants that the third party has authorized Customer to submit the items for the Services.
  • The Singapore Mint reserves the right to report to relevant issuing authorities in the case where a submission is returned from NGC as not genuine.
  • These terms and conditions, including the Guarantee, constitute the entire agreement of each Company, Submission Centre and Customer (and any third party for whom Customer may be acting) regarding, and supersede all prior agreements and understandings (written or oral) between or among such parties relating to, the subject matter hereof. In the event of a conflict, these terms and the current applicable guarantee shall prevail. If any term or condition is determined, by a final and non-appealable ruling or order of a court of competent jurisdiction, to be invalid or unenforceable under applicable law, such invalidity or unenforceability shall not affect the validity or enforceability of any of the other terms and conditions hereof.
  • The full NGC terms and guarantees as stated on NGC Services Terms and Conditions apply.

Canadian Maple Leaf Bullion Coins Buyback Terms & Conditions

Buyback of Canadian Maple Leaf Bullion coins are subjected to the following conditions:

  • Coins must be purchased from The Singapore Mint. Proof of purchase is required.
  • Each coin must be packed in original sealed plastic without any form of tampering.
  • Each coin must be in good condition without any major dents or scratches.

The Management reserves the right to amend the terms and conditions of buyback without prior notice.

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