Order Terms and Conditions


  • All orders must be placed via The Singapore Mint online store. 

  • Orders are limited to one set per individual.

  • Orders are not confirmed upon order placement.

  • Orders will be allocated by balloting if oversubscribed by order closing date 13 June 2019.

  • Ballot results (if any) and / or order confirmation will be communicated via e-mail or SMS on 18 June 2019.

  • A refund will be made in the event that an order is not fulfilled due to unsuccessful balloting, or if the item is no longer available.

  • Refunds can only be made via the payment mode used to place the order. For PayPal, VISA, or Mastercard payment, it may take up to 30 days (or 1 billing cycle) for the refund amount to be reflected in your account / credit card balance. 

  • Refund process may take longer than usual should there be overwhelming volume of orders received. 

  • The Singapore Mint reserves the right to reject any online order / order form that is not properly completed or if there are problems in the payment made. The decision of The Singapore Mint is final.

  • Cancellation of orders are strictly not allowed. Any requests for cancellation will be denied.

  • Collection of the numismatic notes collection will commence from 20 June 2019. Customers will be notified of the collection via SMS, or e-mail.

  • Customers are required to print a copy of their e-Collection letter, and bring along proof of identification for self-collection.

  • Delivery date is scheduled within 2 - 4 weeks from 20 June 2019.

  • Recipient of the delivery order must be the account holder.

  • Delivery period may be staggered over an extended period of time in the event of overwhelming delivery orders. 

  • Customers will not be allowed to pick their preferred serial numbers.

  • In the event that your confirmed order is not collected after a period of three (3) months from the issue date printed on the collection letter, The Singapore Mint shall dispose of the item(s) at our discretion and shall not be liable to refund monies paid.

  • Product images are for illustration purposes only. Actual product may vary.

  • By ordering, you will comply with all the terms and conditions indicated at www.singaporemint.com, and the requirements as prescribed under the Singapore Personal Data Protection Act (PDPA).

  • Any ongoing discount(s) and/or promotion(s), including gift(s) and/or free delivery shall not be applicable for this programme, unless otherwise indicated.

  • Promotion(s), gift(s) and/or free delivery may be voided if order, whether fulfilled, partially fulfilled and/or unfulfilled is deemed to not have fulfilled full terms and conditions. The decision of The Singapore Mint is final.

  • The Singapore Mint reserves the right to amend the terms and conditions without prior notice.

  • Standard terms and conditions apply.