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Terms & Conditions
Terms & Conditions
General Disclaimer

This website is operated by The Singapore Mint. By using and accessing this website, you agree to be bound by the terms and conditions of use ("Terms") set out below. If you are dissatisfied with any portion of the contents of this website, or with any of the Terms, your sole and exclusive remedy is to discontinue all use of this website.

We do not guarantee the accuracy, completeness, timeliness, originality, usefulness, performance or fitness for any particular purpose of the contents of this website, nor do we give warranty, undertaking or representation of any kind, either expressed or implied, statutory or otherwise, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In addition, nothing on this website shall be construed as an offer, solicitation and/or recommendation to any person and/or class of persons to buy any of the securities and/or class of securities referred to in this website.

In no event shall we be liable to any party for any damages, claims, expenses and/or losses of any kind, whether direct, indirect, incidental, special, punitive, consequential or exemplary, arising from and/or in connection with any use of or inability to use this website and/or reliance on the accuracy, availability, timeliness, title, non-infringement, quality, reliability, suitability and/or completeness of the contents of this website.

All copyright, trademarks and other intellectual property rights used as part of this website are vested in The Singapore Mint and/or its licensors. You shall not reproduce, distribute, publish, upload, post, transmit or hyperlink any of the materials provided through this website, including text, graphics, code and/or software, in any manner and in any form without the express, prior written approval of The Singapore Mint and/or its respective licensors. You shall also not use this website for any illegal purposes and in particular agree that you shall not send, use, copy, post or allow any posting which is defamatory, obscene, abusive, indecent or in breach of the privacy of any person. You agree not to send any unsolicited promotional or advertising material, spam or similar materials or any volume messages which may interfere with the operation of this website or with the enjoyment of this website by other visitors. You hereby agree to indemnify The Singapore Mint against any costs, claims, losses and damages (including legal fees) incurred by or awarded against The Singapore Mint as a result of your misuse of this website or your breach of these Terms.

We reserve the right to make any changes to the contents of this website and/or these Terms at any time and without notice. These Terms shall be governed by and construed according to the laws of the Republic of Singapore, and any claims or disputes of whatever nature shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.
Sales Order

  1. A collection letter will be issued to confirm your order(s) upon the clearance of your cheque or money order payment
  2. To avoid duplication of orders, use only one method of ordering, that is either by mail or fax or internet
  3. Orders are subject to stock availability
  4. Allocation of orders will be by ballot where applicable and orders may be partially fulfilled without prior notice in case of over subscription
  5. Cancellation of order is not allowed
  6. Delivery cannot be made to a P.O. Box address and the S$10 charges is applicable to Singapore address only; Overseas delivery will be charged accordingly
  7. Please allow one (1) to six (6) weeks for delivery upon confirmation of your order
  8. Please allow six(6) to eight (8) weeks for overseas delivery upon confirmation of your orders
  9. For request of proof of purchase by credit card in payment dispute, a minimum administrative fee of $25 will be charged
  10. Any import & custom duties arising in respect of your order shall be borne by you

Personalization of ez-Link Card / NETS FlashPay / Cashcard

CEPAS ez-Link Card
The CEPAS ez-Link Card does not contain a travel deposit. To use it, you are required to first top-up stored value in multiples values of $10 at TransitLink Ticket Office located at most MRT stations and bus interchange. Card users can now use the full stored value of the card for both transit and non-transit purposes.

You acknowledge that the usage of ez-Link card or CEPAS ez-Link card is governed by the regulations and published conditions of TransitLink Pte Ltd. You agree to abide by their stated regulations and conditions.

The Singapore Mint does not provide a refund service for any damaged or expired Standard-issue and/or Personalized ez-Link cards. A refund of the Travel Deposit and/or the Stored Value remaining on a ez-Link card (whether valid or expired) can only be obtained by a Card Holder if the ez-Link card is presented at any Passenger Service Centre or Ticket Office at MRT stations and bus interchanges or at such other places as may be designated by TransitLink.

All Personalized CEPAS ez-Link cards shall be surrendered to and be retained by TransitLink upon refunds.

NETS FlashPay
You acknowledge that the use of NETS FlashPay is governed by the regulations and published conditions of Network For Electronic Transfers (S) Pte Ltd (NETS). You agree to abide by their stated regulations and conditions.

The Singapore Mint does not provide NETS FlashPay top up service at our retail shops. Top up of NETS FlashPay is available at any local bank ATM, selected petrol stations, 7 Eleven stores and selected car parks.

The Singapore Mint does not provide a refund service for expired or damaged Standard-Issue and/or Personalized NETS FlashPay. The Cardholder may effect the refund of the Deposit and the Stored Value: (a) at any ATM, in which event the NETS FlashPay will be disabled after the refund has been completed; or (b) at any Customer Service Point, in which event the NETS FlashPay will be retained by NETS or disabled after the refund has been completed.

CashCard
You acknowledge that the use of CashCards is governed by the regulations and published conditions of Network For Electronic Transfers (S) Pte Ltd (NETS). You agree to abide by their stated regulations and conditions.

The Singapore Mint does not provide CashCard top up service at our retail shops. Top up of CashCard is available at any local bank ATM, AXS stations, National Libraries, selected petrol stations, 7 Eleven stores and selected car parks.

The Singapore Mint does not provide a refund service for expired or damaged Standard-Issue and/or Personalized CashCards. The Cardholder may effect the refund of the Deposit and the Stored Value: (a) at any ATM, in which event the CashCard will be disabled after the refund has been completed; or (b) at any Customer Service Point, in which event the CashCard will be retained by NETS or disabled after the refund has been completed.

Misc
The Singapore Mint reserves the right to reject any photograph/image without assigning reason. Factors that may result in your photograph/image being rejected include copyright infringement and/or lewd images. Any inconvenience is regretted.

You agree and accept that the process of photograph/image reproduction may result in variation of the image of photograph/ picture printed on the Card.

Please allow two (2) to six (4) weeks for the processing of your personalized card.

Each card shall bear the statement "Printed by The Singapore Mint."

The Singapore Mint shall not be liable for any damage or loss of the photograph(s)/image(s) submitted.

The Singapore Mint shall provide a replacement card within 7 days from the date of collection by the customer should the original card becomes unusable through no fault or negligence on the part of the customer. The replacement card will be personalized with the original photograph/image. If a replacement card is needed for any other reason, the cost shall be borne by the customer.

The Singapore Mint shall notify you when your card is ready for collection. If your card is not collected within three (3) months from the date of notification, The Singapore Mint reserves the right to destroy and/or dispose of the card and no refund of payment will be made.
Prices and offers are subject to change without prior notice.

Other terms and conditions may apply.

Collection Letter / Order Delivery

  1. Upon the clearance of your cheque or money order payment, we shall issue a collection letter to confirm your order(s). Thereafter, no refund of payment and/or cancellation of orders shall be allowed. However, The Singapore Mint reserves the right not to process or reject any such confirmed order on reasonable ground, e.g. unforeseen stock unavailability, events beyond the control of The Singapore Mint.
  2. Order(s) is/are subjected to stock availability and orders may be partially fulfilled without prior notice in case of oversubscription.
  3. The Singapore Mint reserves the right to allocate any items based on balloting if a particular product is over-subscribed even if the order has been confirmed. The collection letter will set out the quantity that has been allocated to you, and The Singapore Mint shall refund you any monies that it has received from you in respect of any quantities that have not been allocated.
  4. A refund will be made in the event that a customer is not allocated the item(s) due to unsuccessful balloting or if the item is no longer available.
  5. In the event that the order is not collected after a period of three (3) months from the issue date printed on the collection letter, The Singapore Mint shall dispose of the item(s) at our discretion and shall not be liable to refund any monies paid.
  6. You may authorize another person to collect the purchased item on your behalf by signing the nomination in the original collection letter. Collection will only be allowed upon the nominee producing original collection letter, photocopy of your identify card and nominee's identity card.
  7. The Singapore Mint reserves the right to refuse any collection at our discretion if we are not satisfied with proof of identity produced.
  8. A minimum administration fee of S$75 will be imposed if there is a duplicate collection of coins using both the original letter and declaration form. Customer is required to return the excess items collected to a location so designated by us or to pay us a sum equivalent to the value of the excess items.
  9. Please allow six (6) to eight (8) weeks for overseas delivery upon confirmation of orders.
  10. The Singapore Mint reserves the right to amend the terms & conditions herein without prior notice to the Customer.

Payment Mode

Credit Card/ PayPal
You may use VISA, MASTERCARD and American Express credit cards to make payment for your purchase. If you have a PayPal account, you may login to your PayPal account to make payment as well. For purchase over SGD$3,000, please pay via Telegraphic Transfer or Cheque payment.

Telegraphic Transfer Payment
For Telegraphic Transfer payment, please notify the bank the amount that needs to be transferred to The Singapore Mint for your purchase. Please note that all fees/charges for the transfer would be borne by you, including the charges by the Singapore bank and the overseas bank. Please email salesadmin@singaporemint.com.sg for our Telegraphic Transfer information.

Cheque Payment
Please send your cheque to "20 Teban Gardens Crescent, Singapore 608928", Attn: Sales Admin (Website Payment). At the back of the envelope, please state the transaction number for easy reference to your transaction.

eClassifieds

This e-classified advertisement platform (the "Website") is moderated by The Singapore Mint. The Singapore Mint reserves the right to edit/amend/remove any posting (including any part thereof) which is defamatory, obscene, abusive, indecent or in breach of the privacy of any person or which contains any unsolicited promotional or advertising material, spam or similar materials or any volume messages which may interfere with the operation of this Website or with the enjoyment of this Website by other users or propose appropriate retail prices and to decline a posting. While The Singapore Mint shall do its best to moderate the content of the Website, it shall not be liable to any party for information or content posted by users of the Website. Interested purchasers of the items for sale featured in this Website acknowledge that The Singapore Mint, to the fullest extent allowed by law, does not in any way make any representation or warranty as to the items offered for sale in the Website and that any implied terms, conditions and warranties are excluded. In addition, the terms of the General Disclaimer concerning use of The Singapore Mint website shall apply.

As a user of this Website, you are obliged:

  1. To pay a handling and processing fee of 10% of transacted selling price (for seller) and 5% of transacted selling price (for buyer). Any GST incurred will be absorbed by The Singapore Mint.
  2. To pay for delivery chargesif you wished for the item(s) to be delivered. Local delivery will be charged at S$10; overseas delivery will be charged accordingly, and any import tax & custom duties arising in respect of your order shall be borne by you.
  3. To only post content relating to items that are coins or medallions.
  4. To list appropriate title for your e-advertisement and to state the name/type of your items.
  5. To inform The Singapore Mint promptly if you want the posting to remain on the Website for a period longer or shorter than the usual fourteen (14) days period; any such request is subject to The Singapore Mint's approval.
  6. To ensure the items set out in your e-classified advertisement are as per the specification listed and in good condition.
  7. To make available the items for sale for inspection by The Singapore Mint or potential buyers upon reasonable notice.
  8. To warrant and represent the following to The Singapore Mint that:
    • You have full legal title to the items for sale and that there are no encumbrances thereto;
    • The items for sale are of satisfactory quality, genuine and authentic; and
    • The items for sale correspond with the description as set out in your e-classified advertisement.
  9. To fully indemnify The Singapore Mint for any claim, loss, expense or damages arising from the breach by you of these terms or any applicable law.
  10. Not to use any acronyms of other shorter forms: your eClassified advertisement should be set out in full text and complete sentences to avoid any confusion.
  11. Not to post any material that is vulgar, offensive or defamatory.
  12. Not to use this Website to pass spam, chain letters or pyramid schemes or viruses or any other electronic transmission that may cause injury, nuisance technologies that may harm others.
  13. Not to post any material that will or may breach any applicable copyright or other intellectual property laws.
  14. Not to post more than 20 e-classified advertisements within a period of 20 hours.

Additional:
In view of The Singapore Mint's interest to ensure that the items for sale are sold are market prices, you agree that The Singapore Mint shall have the right, upon notification to you, to set a selling price which may differ from yours. Upon the finalization of the selling price, you shall not sell the item for sale to any other 3rd party for a period of seven (7) days without The Singapore Mint's consent.
The Singapore Mint reserves the right to cancel any transaction between you and us at any time, without providing any reason.
Please note that The Singapore Mint takes an average of three (3) working days to assess any posting from you.

PRIVI Terms & Conditions

  1. To join as a PRIVI Member of The Singapore Mint, kindly submit the following:
    1. The prescribed application form.
    2. Interbank GIRO form.
    3. A cheque of S$200 as deposit, made payable to The Singapore Mint (refundable when the PRIVI account is closed subject to Clause 7 and 8 stated below).
  2. Each member will receive advance information of new coin issues and will be given a priority allocation* of all new issues of Singapore Numismatic Coins and foreign coins minted and marketed by The Singapore Mint subject to availability and balloting in the event of over-subscription. The member must purchase the allocated coin(s) within a stipulated period. The priority allocation does not apply to high value coins of precious metal such as gold and platinum.
  3. PRIVI Members may place additional order in addition to the coins allocated, subject to stock availability. Payment for such orders can be made using credit card or cheque together with the prescribed order form.
  4. All discounted issue prices are applicable for Mail Order via the official order form mailed to members during the launch of each programme and received by The Singapore Mint on or before the stipulated closing date.
  5. PRIVI Members must indicate via mail order their acceptance of the basic allocation for each programme. Should they choose not to respond to each programme throughout the year, The Singapore Mint reserves the right to automatically allocate the last 2 coin programmes of the year before the launch of the Singapore Lunar Almanac Coins of the coming year without prior notice.
  6. Each person is allowed to open one PRIVI Member account only.
  7. Termination of the PRIVI Member account by either party shall be made by giving one month's written notice. The Singapore Mint reserves the right to terminate any account on reasonable grounds. Upon termination of membership, the membership card must be returned to The Singapore Mint. The Singapore Mint will charge a cancellation fee of S$10.
  8. An administrative fee of S$50 will be charged if an account is closed within 6 months of its opening. The Singapore Mint reserves the right to deduct this administrative fee from the deposit upon the closing of the membership account.
  9. The member assigns to The Singapore Mint the right to transfer his/her account to a related or associated company (as defined in the Companies Act (Cap 50, 1988 Ed).
  10. Compulsory priority allocated coins not collected after the said period shall be automatically sent by registered post or hand delivered. A fee of S$10 will be charged. If the parcel is not claimed and subsequently returned to The Singapore Mint, The Singapore Mint will keep under its custody for a period of 3 months starting from the date of return. After which, The Singapore Mint shall dispose of the coins at its discretion and shall not be liable to refund monies paid in part or in full.
  11. Property of the goods shall remain with The Singapore Mint until all monies owed by the customer under this contract have been paid in full.

Terms & Conditions for Delivery and Collection

  1. Delivery cannot be made to a PO Box address.
  2. Please allow 6-8 weeks for delivery upon confirmation of your order. Delivery periods are subject, at all times, to any delay due to war, strike, lockout, unavailability of raw materials and supplies, riots, commotion, accidents or any disturbances in the factory and /or any other unforeseen or unavoidable occurrence or circumstances.
  3. The Singapore Mint shall not be liable to compensate the member for any delay or short delivery of any reason whatsoever. The Singapore Mint shall fulfill any shortfall subsequently to complete the order.
  4. The member shall be deemed to have accepted the coins after collection or delivery of the coins to the member and he / she shall not be entitled to reject any coins which are in accordance with the order.
  5. Collection will only be allowed upon the member producing the original collection letter and his / her Identity Card
  6. The member may authorize another person to collect the coins on his / her behalf by signing the nomination form in the original collection letter. Collection will only be allowed upon the nominee producing the original collection letter, the member's Identity Card and his / her Identity Card.
  7. The Singapore Mint reserves the right to refuse any collection at our discretion if we are not satisfied with the proof of identity produced.
  8. If the member is found to have collected his / her order more than once, an administration charge of S$75 for each additional collection will be imposed. The member is also required to return the excess items at a location designated by The Singapore Mint or to pay us a sum equivalent to the value of the excess items.
  9. If proof of purchase by credit card payment is required by the member, an administration charge of S$25 will be levied.
  10. The Singapore Mint reserves the right to amend the rules herein without prior notice.

Coin Deposit Service

You can now deposit your stash of circulation coins (second series only) at our Coin Gallery with our new Self-service Coin Deposit Machine:

The Singapore Mint - Coin Gallery
20 Teban Gardens Crescent Singapore 608928

Oprating Hours:
Mondays to Fridays (closed on public holidays)
8.30am to 11.30am & 1.00pm to 3.00pm
Coin City
51 Cuppage Road, #01-07, Singapore 229469
Operating hours:
Mondays to Saturday: 11.00 am to 8.00 pm
Sunday: 12.00 pm to 6.00 pm

The coin deposit is the same exercise done at banks where you can deposit your coins in exchange for banknotes. However, please note that we do charge a nominal fee to cover the cost of processing the coins. This is generally cheaper than bank charges.

For every 1000 pieces of coins (regardless of denomination), the charges are at S$3.70 and the balance coins are pro-rated accordingly (i.e. 300 pcs /1000 pcs X 3.70 = S$1.11). All prices stated are subjected to 7% GST charges.
Copyright © 2010 The Singapore Mint. All right reserved.