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Frequently Asked Questions
Frequently Asked Questions
  1. I have a lot of circulation coins and would like to exchange them for banknotes. Where and when can I do the exchange, other than depositing into bank where they will impose charges?
  2. How can I find out the value of my coin?
  3. Does The Singapore Mint buy back coins?
  4. How can I order coins from The Singapore Mint if I live outside of Singapore?
  5. I am interested in organising an educational tour of The Mint. Is such an educational tour available?
  6. How do I shop online?
  7. How will I know if my order online is successful?
  8. How do I check my online order status?
  9. How and where can I collect the products I ordered?
  10. Can I authorize someone else to collect the items I bought on my behalf?
  11. Are there terms and conditions which I have to comply with when purchasing from The Singapore Mint?
  12. What is a personalized NETS FlashPay, CEPAS ez-Link Card and CashCard?
  13. What are the main differences between NETS FlashPay, CEPAS ez-Link Card and CashCard?
  14. What does NLB library compliant card mean?
  15. How can I order and purchase a personalized NETS FlashPay, CEPAS ez-Link Card or CashCard?
  16. How long am I able to use my personalized NETS FlashPay, CEPAS ez-Link Cards and/or CashCards?
  17. How do I collect my personalized NETS FlashPay, CEPAS ez-Link Cards and/or CashCards?
  18. Is there any stored value in the personalized cards and where can I top up my NETS FlashPay, CEPAS ez-Link Card or CashCard?
  19. Are there any terms and conditions which I must comply with when I am purchasing the personalized NETS FlashPay, CEPAS ez-Link Cards and CashCards?
  1. I have a lot of circulation coins and would like to exchange them for banknotes. Where and when can I do the exchange, other than depositing into bank where they will impose charges?

    It is recommended that you bring them to our plant at 20 Teban Gardens Crescent for a coin exchange. The coin exchange is the same exercise done at banks where you can deposit your coins in exchange for notes. However, please note that we do charge a nominal fee to cover the cost of processing the coins. This is generally cheaper than bank charges.

    Coin exchange can be carried out at:
    20 Teban Gardens Crescent
    Mondays to Fridays
    Operation hours: 8.30 am - 11.30 am & 1.00 pm to 3.00 pm.
    Please be informed that for every 1000 pieces of coins (regardless of denominations), the charges are at S$3.70 and the balance coins are pro-rated accordingly (i.e. 300 pieces /1000 pieces * 3.70 = S$1.11). All prices stated are subjected to 7% GST charges.
  2. How can I find out the value of my coin?

    The value of a coin is determined by its face value, its condition, the intrinsic value of the metal used and the market demand for such a coin. You may wish to conduct some preliminary research on the internet and later bring your coin to a few coin dealers for appraisal.
  3. Does The Singapore Mint buy back coins?

    The Singapore Mint is responsible for the manufacturing and marketing of coins as the appointed agent of relevant issuing authorities. Hence, we do not buy back coins. However, we do have a platform - eClassifieds, for our friends-of-the-Mint to sell and/or buy their coins on our website. You may wish to click here for more information.
  4. How can I order coins from The Singapore Mint if I live outside of Singapore?

    You can mail order them directly from The Singapore Mint through our website or by contacting us through the telephone and e-mail.

    The Singapore Mint
    Telephone : 65 - 6566 2626
    Fax : 65 - 6565 2626 / 6567 2626
    Website: http://www.singaporemint.com
    E-mail : salesadmin@singaporemint.com.sg (for sales enquiries)

    For credit card transactions, please provide us with the following credit card details:
    1. Name as shown on credit card
    2. Credit card number
    3. Expiry date
    4. Credit card type: MasterCard / Visa only
    A photocopy of your credit card is required for verification purposes. We will process your order and advise you thereafter.

    Should you have any further queries on our products, please do not hesitate to contact us.
  5. I am interested in organising an educational tour of The Mint. Is such an educational tour available?

    Yes, we do have such a tour, however it will be conducted at our Singapore Coins and Notes Museum.

    The museum showcases the evolution of Singapore's currency from the 1800s to present day. It aims to provide an interesting learning journey to local visitors and tourists alike.

    Address: 2 Trengganu St, Level 3
    Email: scnm@singaporemint.com.sg
    Admission: $10 for adults and $6 for students/senior citizen/children below 12
    Advance booking is required for group booking and conducted tour. Special packages available for group booking.
    Please call: 65 - 6222 2486 for enquires and advance booking.

    Opening Hours: 10 am to 8 pm daily
  6. How do I shop online?

    You must be a registered member to shop online. To register, simply click on "New Member Registration" under the "Membership" heading on our homepage. Fill in the relevant details and upon acceptance, you can login with your user ID and password to shop online at your convenience.
  7. How will I know if my order online is successful?

    Within 5 minutes upon order submission, you will receive a Transaction Summary email acknowledging your order and indicating your 14 digit transaction number.
  8. How do I check my online order status?

    After you have logged in, click on "Order Status".
  9. How and where can I collect the products I ordered?

    After you received our email with Subject header - Transaction Number 200xxxxxxxxxxx: eCollection Letter, you may then proceed to collect your order at the outlet you have specified when you had placed your order. Please bring along your Identity Card / Passport, Credit Card and the printout of the eCollection Letter.
  10. Can I authorize someone else to collect the items I bought on my behalf?

    Yes, you may do so. You can authorise another person to collect the purchased item(s) on your behalf by signing the nomination in the original eConfirmation Letter. Collection will only be allowed upon the nominee producing the original eConfirmation Letter, photocopy of your Identity Card, and the nominee's Identity Card.

    The Singapore Mint reserves the right to refuse any collection at our discretion if we are not satisfied with the proof of identity produced.
  11. Are there terms and conditions which I have to comply with when purchasing from The Singapore Mint?

    Yes, our standard Terms and Conditions are:
    1. The Singapore Mint reserves the right to refuse any collection if they are not satisfied with the proof of identity produced.
    2. Ownership of the goods shall remain with the Singapore Mint until all payment under the contract to purchase has been made in full.
    3. For all goods paid in full but not collected by the customer after 12 months, we reserve the right to refund the customer the payment in full.
    4. For payment by cheque, the order shall be void and cancelled if the cheque is not received and payment cleared within 30 days from the date of confirmation of the order.
    5. The Singapore Mint reserves the right to reject any order on reasonable grounds.
    6. Prices indicated do not include shipment and handling fees, insurance and any tax that may apply for customers outside Singapore.
    7. Shipping and handling fees shall be added to the total cost of the order at the check out stage for online purchases.
    8. All prices and offers are subject to change without prior notice.
    9. Other terms and conditions may apply to specific program and/or product.
    10. The Singapore Mint reserves the right to amend the terms & conditions herein without prior notice.
  12. What is a personalized NETS FlashPay, CEPAS ez-Link Card and CashCard?

    At The Singapore Mint, you can now print a NETS FlashPay, CEPAS ez-Link Card and/or Cashcard with a lifestyle image of your choice at only S$20.00. You may first top-up stored value in multiples values of $10 before usage. You can use the full stored value of the card for both transit and non-transit purposes.
  13. What are the main differences between NETS FlashPay, CEPAS ez-Link Card and CashCard?

      NETS FlashPay CEPAS ez-Link Card CashCard
    MRT/LRT & Public Buses
    ERP payment
    (with the new generation
    In-vehicle Unit)
    (with the new generation
    In-vehicle Unit)
    CEPAS compliant
    Lifespan 7 years 5 years 5 years
    Earn Linkpoint

  14. What does NLB library compliant card mean?

    The National Library Board (NLB) library compliant card will enable you to borrow books and other materials available at all the NLB libraries. This means that this ez-Link Card can be used for borrowing books and for traveling on public transport, giving you the convenience of using just one card!
  15. How can I order and purchase a personalized NETS FlashPay, CEPAS ez-Link Card or CashCard?

    You can register your details with us at www.singaporemint.com and once you confirm your password and user ID, you can begin to make online purchases. You can pay via credit card or cheque. Once you have confirmed your order, you will get a transaction number. Please take down this number.

    Based on your transaction, you can send an email to salesadmin@singaporemint.com.sg with the image file as an attachment.

    Alternatively, you can mail us a 3R or 4R size photograph/picture to 20 Teban Gardens Crescent S608928 (Attn: Internet Sales).

    Remember to indicate the transaction number and the message that you wish to insert (max. 16 characters). Once we receive your photo and payment, we will proceed with the order.
  16. How long am I able to use my personalized NETS FlashPay, CEPAS ez-Link Cards and/or CashCards?

    All NETS FlashPay come with a life span of about 7 years.
    All CEPAS ez-Link Cards and CashCards come with a life span of about 5 years.
  17. How do I collect my personalized NETS FlashPay, CEPAS ez-Link Cards and/or CashCards?

    You can choose self- collection or delivery of your items. Self-collection is at our retail shops or a delivery to a local address designated by you will cost S$10.00. The standard terms and conditions apply.
  18. Is there any stored value in the personalized cards and where can I top up my NETS FlashPay, CEPAS ez-Link Card or CashCard?

    Each personalized card carries zero deposit and zero stored value. It does not contain a travel deposit. To use it, you are required to first top-up stored value in multiples values of $10. Top up of NETS FlashPay, CEPAS ez-Link Card and CashCard is available at TransitLink Ticket Office, local bank ATMs, AXS stations, National Libraries, selected petrol stations, 7 Eleven stores and selected car parks. For details of location to top-up, please refer to:
    - NETS FlashPlay Card: http://www.nets.com.sg/netsflashpay/
    - CEPAS ez-Link Card: http://www.ezlink.com.sg/consumer/consumer_top.jsp
    - CashCard: http://www.nets.com.sg/consumers/netscashcard/ncc_topup.php

  19. Are there any terms and conditions which I must comply with when I am purchasing the personalized NETS FlashPay, CEPAS ez-Link Cards and CashCards?

    Yes, please click here.
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