Progress Through New Minting Capabilities

A new era of business environment in the 90s spurs The Singapore Mint to focus on harnessing its minting capabilities and initiating creative marketing approaches to meet new challenges of the 21st century.

In the 1990s, the Mint saw the need to fine-tune its quality management system to meet internationally accepted standard. In 1993, it was certified to the ISO9002 standard.

Capitalising on the total integration of core competence, which included successful process development for new product innovation, the Mint pursue its ISO9001 certification. In 1995, it was certified to the ISO9001 standard for design and manufacturing of numismatic and circulation coins, medals, medallions and minted products. This has placed the Mint as one of the few mints in the world, which has been certified to this ISO9001 international standard.

Credible testaments to the Mint's dedication to quality were also recognised. In 1986, the Mint was awarded a gold medal for a National Quality Circle Convention Stage Presentation. It also received a ST Quest Silver Award in 1995 and subsequently a Gold Award in 1996 and 1997 from Singapore Technologies Pte Ltd (STPL).

Other prestigious awards received by the Mint include two Chew Set Chai Awards for innovation in 1995 and two Cheng Fook Choon Awards for process innovation and improvement in 1997.

To support its customer-oriented approach, the Mint has set up several retail and customer service outlets located at convenient venues to serve its customers. Customer services has also extended to more than the traditional method of receiving orders through mail ordering, such as using the telephone ordering system, internet, fax-on-demand facilities and over-the-counter purchases at our conveniently located outlets.

We have also taken one step forward to launch our very own web site in 1997 as an extension of our services to our customers. This web site provides comprehensive and up-to-date numismatic information of the mint's products and allows customers to order online and communicate directly with the Mint.

Expanding into new horizons has always been of priority to the Mint. In its strive to seek new international markets while it builds an extensive overseas marketing and distribution network, the Mint participates in prestigious coin shows including the ANA Coin Convention in USA, the Tokyo International Coin Convention in Japan, the Beijing Coin Convention in China and many others.